FAQ's

Does DAWN 11:11 use AI?
ABSOLUTLY NOTHING on this website has been produced by AI. All work is created by HUMANS! DAWN 11:11 opposes the seemingly inevitable takeover of AI generated art. Please continue to support original artists, as our future could be on the brink of extinction.

 

Does DAWN 11:11 do custom plaques?
"Like can you do one of our family portrait or our dog, Fluffernutter?" No we do not do custom plaques. DAWN 11:11's plaques are distinct to the DAWN 11:11 brand, which curates the original art of Kristen Grundy and Dave Glass.

 

Does DAWN 11:11 accept commissions?
Dave Glass no longer accepts art commissions as he is no longer working as a commercial illustrator. He is currently focusing solely on creating fine art, and printmaking. However he will accept commissions for album covers if the band suits him.

Kristen Grundy however will take on select photography and film commissions if they align with her vision.

 

Where do DAWN 11:11 orders ship from, and how long do orders take to process?
Your order ships directly from our in house garage studio, not a drop shipper or warehouse. Most orders ship within 3 business days. We only put work for sale that's already made and in stock and you can check on the inventory tab next to the product description tab on each product page. We may offer preorders in the future.

All products are shipped USPS. Please allow 1-7 business days for your shipment to arrive after receiving notice that your order has shipped. DAWN 11:11 Collective is not responsible for shipping times and is not responsible for lost or stolen packages.

 

Does DAWN 11:11 offer local pick up?
We do offer local in person sales pick up for those in the Austin TX area. There is a clickable option at checkout.


Will DAWN 11:11 replace lost packages?
Unfortunately, Packages/Orders that are lost in transit or undelivered can not be traced or dealt with unless you have purchased shipping with tracking. **STOLEN PACKAGES** Are NOT our Responsibility. No replacements will be made for lost or stolen packages.

 

Will DAWN 11:11 ship internationally?
It is your responsibility to know your countries Customs Fees/Duty. You, the Purchaser are responsible for any customs/importation taxes or fees. We NEVER collect these fees, you have paid us for shipping only.

 

How does DAWN 11:11 package orders?
We are a two person operation and we make all of our products in house at DAWN 11:11 Collective Studios. We maintain a printing, production, and order fulfillment schedule to keep things flowing. Loose prints are wrapped in craft paper and shipped in tubes. Matted prints may be shipped in flats. Framed pieces generally have a customized box made from re-purposed cardboard frames wrapped in bubble wrap packed with the utmost care. Clothing and accessories shipped in bags.

 

Does DAWN 11:11 accept returns / exchanges?
Returns and Exchanges are considered on an individual bases and all must be unworn and unwashed to be considered. Size Exchanges require a $5 Re-Printing fee per item. Return Shipping and Reshipping fees are your responsibility.

We offer free exchanges to ensure you get the right fit. To qualify for free shipping, exchanges must be made within 30 days of your ship date. Exchanges must be unwashed, unworn, free of odors or any condition that would prevent the item from being sold as new. Returned items must also come with original tags. We will ship the exchange item to you as soon as possible.